Client Services & FAQ
Assistance regarding your Ann Demeulemeester online shopping experience.
How can I ensure the authenticity of my Ann Demeulemeester purchase?
Authenticity is guaranteed for all items purchased directly through our official website and authorized flagship boutiques. Each piece undergoes rigorous quality control and features signature branding and internal labels consistent with our heritage.
What are your international shipping policies?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-5 business days for express shipments. Please note that customs duties and taxes are calculated at checkout for most destinations.
What is your return policy for online orders?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags and security seals intact. Footwear must be returned in the original, undamaged shoe box.
How should I care for my Ann Demeulemeester garments?
Given the artisanal nature and delicate fabrics of our collections, we recommend following the specific care instructions on the internal label. Most tailored pieces and silks require professional dry cleaning to maintain their structure and finish.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal and Apple Pay. All transactions are secured using industry-standard encryption.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only accommodate modifications or cancellations within a very short window. Please contact our Client Service team immediately for any urgent requests.